FAQs
ORDER ISSUES
When will my order be shipped?
Orders for non-pre-order products will be processed and shipped within 7 working days; orders containing pre-order products will need to wait for restocking, which may take 5-7 weeks for delivery, or even sooner.
When can I receive the products after the order is shipped?
You can receive your package about 1-2 weeks after shipment;some countries take more than 2 weeks due to distance or customs clearance. Due to uncertainties, we cannot guarantee a specific estimated delivery time.
Can I modify/cancel my order?
You can modify/cancel your order while the order has not been shipped.
If you need to modify/cancel,please contact us.
I did not receive the order confirmation email!
Please contact us to provide the correct email address, and we will resend you the confirmation email.
PAYMENT/EXPENSES
How much shipping and customs duties do I need to pay?
You can check the shipping amount you need to pay on the checkout page;
you don't need to pay customs duties at checkout, but customs duties may be incurred along the way, depending on your local customs policy, which we cannot determine.
How do I use the discount?
If you have a discount code, you can paste it on the checkout page to use it.
When will I get my refund?
The refund amount will generally be returned to your account within 3-5 working days after the order is canceled.
SHIPPING
Where do you ship from?
We ship from China.
Can it be delivered to my country?
We can deliver to most countries, you can choose on the checkout page to see if your country is included.
What is your return and exchange policy?
What should I do my tracking status shows Exception/Return?
Please contact us as soon as possible.
PRODUCTS
What is a pre-order product?
Pre-order products are products that are currently out of stock and will take a while to be replenished.
Are your clothes unisex?
Yes, most of our clothes are unisex.
Do you have offline stores? Where?
CHINA
Official Store:
Guangzhou , Yuexiu District , Dadong Street , Junyi Road No. 5
广州市越秀区大东街道均益路5号
Partner stores:
OKVLT13
Shop No. 109 on the first floor of 1933 Laochangfang, No. 611 Liyang Road, HongkouDistrict, Shanghai
30MYSTIQUE
No. 30, Miaoqian West Street, Dongshankou, Yuexiu District, Guangzhou,Guangdong Province
3MODE
- The southwest area (back square) outside the L1 floor, No. 36 Yandang Road, Huangpu District, Shanghai
- COS.O, No. 38 Xiangyang Street, Jinjiang District, Chengdu,Sichuan Province
- Third Floor, Building 7, Street Shop, Building 15, Heyang Garden, Zhonglou District, Changzhou,Jiangsu Province
SEELIGHTS
Building 8, Xintiandi Evernight City, Huayuan Street, Hutang Town, Wujin District, Changzhou,Jiangsu Province
